Frequently Asked Questions
Everything you need to know about shopping with Bandou.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Bandou accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order is processed, you will receive an email with a link to your tracking information. You can also log in to your Bandou account to view your order history and status.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product page for details, or contact our support team if you encounter any quality issues.