Returns & Exchanges

At Bandou, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused and original-condition items. If your order isn't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, and include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Print the prepaid shipping label from our portal, secure it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.